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[Webinar] Challenging Clients, Challenged Lawyers

Friday, Aug 13, 2021, 02:30 pm - 04:45 pm
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Challenging Clients, Challenged Lawyers
(GST 7.00% applicable)

S$32.10
(inclusive of GST)
(w/ GST)
S$32.10
(inclusive of GST)
(w/ GST)
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Type
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Challenging Clients, Challenged Lawyers
(GST 7.00% applicable)

S$57.78
(inclusive of GST)
(w/ GST)
S$57.78
(inclusive of GST)
(w/ GST)
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Type
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Challenging Clients, Challenged Lawyers
(GST 7.00% applicable)

S$64.20
(inclusive of GST)
(w/ GST)
S$64.20
(inclusive of GST)
(w/ GST)
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No. of Public CPD Points: To be confirmed
Practice Area: Professional Skills
Training Level: General

 

About the Programme

Managing clients in a professional services practice is never easy, particularly when confronted by a challenging client, be it a client who is overly aggressive or demanding, secretive, hostile, vengeful, mentally ill or one who is unwilling to accept advice rendered. How do you go about identifying and understanding their motivations? What practical steps can you take to protect your practice and neutralise their behaviour towards you?

Our speakers will share tips from their personal experiences on identifying potentially challenging clients, techniques to manage their behaviour and minimise client complaints, incorporating scenarios that would be frequently encountered by practitioners. Our speakers will also share tips and techniques on what is involved and what to do when the angry client lodges a complaint against the practitioner.

Speakers

  • Anamika Bagchi – Assistant Director (Regulatory Department), The Law Society of Singapore
  • Wong Meng Meng, SC – Founder-Consultant, WongPartnership LLP

For more information, please click here for the publicity brochure.

For other CPD events, please visit the LawSoc CPD Portal.

The Law Society of Singapore
28 Maxwell Road, #01-03
Maxwell Chambers Suites
Singapore 069120
Tel: 6538 2500
Email:cpd@lawsoc.org.sg
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